Support
Support
We’re Here to Help – Get the Support You Need
At GenX, customer satisfaction doesn’t end after purchase. We offer fast, knowledgeable support to ensure your TPMS sensors and tools work exactly as expected. Whether you need help with installation, vehicle coverage, or troubleshooting, we’re ready to assist.
Troubleshooting Tips
NFC Programming Not Working?
Enable NFC on your device
Hold sensor close to the device for 2–3 seconds
Remove any cases or gloves
Try again from a different angle
Make sure your tool/app is updated
BLE Sensor Not Reading on Tesla?
Key on the car and keep all doors closed
Drive at least 15 minutes over 15 MPH
Relearn if needed and verify sensor install
Use GenX BLE sensors (not 315/433 MHz)
TPMS Light Still On?
Relearn the vehicle (OBD or drive)
Check all tires are at correct PSI
Confirm sensor IDs are programmed
Use the GenX Tool to scan for faults
Frequently Asked Questions
Are GenX sensors dual-frequency?
Yes. All GenX sensors support both 315 MHz and 433 MHz, making them compatible with over 95% of vehicles on the road.
What is NFC programming?
NFC (Near Field Communication) allows you to program sensors wirelessly using your phone or the GenX tool—no cables or batteries needed.
Do GenX sensors work with Tesla?
Yes. Our BLE sensors are engineered for Tesla and other vehicles that use Bluetooth-based TPMS communication.
Can I clone OE sensor IDs?
Absolutely. Our programming tools support ID cloning, making it easy to replace sensors without triggering relearn errors.
Do I always need to relearn sensors after install?
Most vehicles require a relearn process. Follow your vehicle’s procedure (OBD or drive cycle) after sensor replacement.
Still Need Help? Contact Us Now!
Thanks! We’ll be in touch within 1 or 2 business day
Contact Details
Working Hours
Mon-Fri 9am – 6 pm EST
Address
Warranty & Returns
Warranty Coverage
All GenX sensors and tools include a limited warranty against manufacturer defects. Coverage does not include damage caused by misuse or improper installation.
Return Instructions
Email support@genxtpms.com with your issue and part numbers
Request an RMA (Return Merchandise Authorization)
Package product securely and write RMA# on the box
We’ll inspect the item and follow up within 5–7 business days
Returns without an RMA will not be processed.
Looking for volume pricing or exclusive bundles (50 or 100 sensors with tools)? Email us at sales@genxtpms.com for onboarding and wholesale support.
